Quality Management Practices
Exclusive Care Services is built on sound Quality Management Practices. We are fully compliant with all provincial and federal laws, and professional licensing. All of our staff members fall under the blanket of the Workplace Safety and Insurance Board (WSIB). We are also fully compliant with current Joint Occupational Health and Safety standards.
Exclusive Care Services keeps all staff registration, documentation and/or certificates of competence from the original copies. We also validate current registration status with the applicable governing association. Our registered caregivers are also either covered under our liability insurance policy or under the policy of their member association.
As a nursing care company, we have ongoing employee performance evaluations to ensure your loved one receives the best possible care and that our high standards continue to be maintained. All staff must carry photo identification to identify themselves as legitimate representatives of the company. Our Nursing Supervisors routinely visit clients to obtain performance information and feedback, and we keep full client documentation. Exclusive Care Services operates with established corporate Client Care Values, in addition to the guidelines and Standards of Practice of the various governing colleges.
We communicate with the client’s team, including family members, significant others and medical practitioners, to make sure the very best level of care is provided in a complete and timely manner.
"The most significant aspect of our service is to focus on compassion for these in need of care. We are always cognizant that there is a strong correlation between quality of life and the qualityof care we provide." - Gloria Osborne, founder and CEO