About Us

Family Members

Established in 1985, Exclusive Care Services is a fully accredited, 100% owned and operated Canadian company. We are a nursing agency that supplies professional and dedicated nursing staff, to care for clients facing medical and non-medical health care issues in Metropolitan Toronto and its surrounding areas. These issues are often as a result of illness, age, accident or physical impairments. The care is compassionate and dignified, and the caregivers are specifically selected and matched to fit the client’s situation and needs.

If you, your family member, or loved ones, require the care of a Registered Nurse, Registered Practical Nurse, or the services of a Personal Support Worker, Exclusive Care Services’ team of professional caregivers have the knowledge and experience to provide you with timely and appropriate nursing care and support. We are committed to providing patient-centred health care services that promote good health, well-being, and the best quality of life for our clients in the comfort of the home.

We provide our clients with caregivers that are professional, competent and passionate about delivering quality health care services. Our nursing staff will manage your loved one’s health care issues, attentively provide encouragement and support, monitor their progress, and proactively make sure they remain comfortable and safe.

We ensure that all of our staff members are reference checked and interviewed before employment commences. All registrations are verified with the applicable governing body to guarantee competence in practice. We also require mandatory police record checks on all applicants before they are hired. Immunizations, flu vaccine audits and performance evaluations are all conducted annually to ensure Quality Management.

All of our registered staff members have liability insurance coverage, and all non-registered staff are bonded for your loved one’s protection. We are fully compliant with current Joint Occupational Health and Safety standards, and are covered under WSIB. We also fully comply with PIPEDA, PHIPA, Canadian Health Record Management standards, RHPA, and all other provincial, federal, and municipal regulations.

It’s important to note that our Registered Nurses and Registered Practical Nurses are in good standing with the College of Nurses of Ontario.

Whether medical or non-medical assistance is required, we will provide the care and support needed to allow clients to manage their health issues and retain a degree of independence in the comfort of the home. We understand that this can be a very challenging time, which is why Exclusive Care Services is accessible 24 hours a day, every day of the year. Our service is, of course, completely private and confidential.

ECS_rendering01Our approach to service delivery is non-intrusive, respectful, and sensitive to the ethnic and cultural diversity in our community. We offer full flexibility in scheduling our service, and attempt to match caregivers that are best suited to the requirement of care. Our clients find comfort in knowing that we are always accessible to provide support, assistance, and answer any questions they may have.

The client is always the focal point of our service delivery. Their care must be dignified, compassionate and respectful. We continually monitor our services to ensure that the care provided is timely, appropriate and complete. We will collaborate with you, attending physicians, and our team of caregivers, so that the care is comprehensive.

We understand how difficult and demanding it can be to care for a family member or loved one, especially if they require complex medical care. Often, we feel overwhelmed or unable to cope with the unexpected occurrence of an illness or accident. It is our intention to provide you, not only with the support and care needed, but also to make available resources and options, so that you can make educated decisions about their care.

"The most significant aspect of our service is to focus on compassion for these in need of care. We are always cognizant that there is a strong correlation between quality of life and the qualityof care we provide." - Gloria Osborne, founder and CEO

 

About Us