How Does It Work?
At Exclusive Care Services, we believe that in order to provide the best health care, we need to thoroughly understand your situation, so we can help you understand our services.
Your initial Complimentary Assessment is without charge or obligation. An experienced Registered Nurse will come directly to your home at your convenience in order to introduce our services, discuss your care requirements, and help you decide on a Personal Care Plan that best suits your needs. This is an open session; it is an opportunity for us to get to know you personally, answer all of your questions, and to evaluate your situation, environment and health care needs. We want to provide you with care that is appropriate, timely and complete, and we want to eliminate any potential safety issues that may endanger you or our staff.
Once you have a clear understanding of the scope of care to be provided, and you are agreeable to the terms, and understand your responsibilities and obligations, and ours, the Personal Care Plan is signed off. The agreement will remain in effect for the duration of time that you want to use our services.
Now your Personalized Care Plan is put into action. We select the appropriate caregivers that not only have the skills and experience needed, but are also well-suited (perhaps because they share similar customs, ethnicity, language, personality, and so on).
We offer you flexibility and control. If you prefer mornings, afternoons, evenings, weekends, overnight care, or if you have special requests, we will structure our care delivery to accommodate your lifestyle and schedule.
Consistency is very important. We want you to develop a strong relationship with the staff that comes to your home. It is vital that you are completely comfortable and trust your caregivers. Depending on the extent of coverage, a team of 2-4 caregivers who are familiar with you and your situation is often the most preferred model for continuity of care. When possible, we will place the same caregivers on your case; this will certainly reduce, if not eliminate, any unnecessary stress that comes with the introduction of a new caregiver.
Our Field Supervisors will communicate on an ongoing basis with appropriate family members, and confer with family physicians to ensure that the level of care remains appropriate and effective, and that adjustments are not needed.