Client Care Values
At Exclusive Care Services, we believe that all clients should be treated with respect and dignity. We respect the religious and spiritual views of our clients, and recognize the inherent dignity, worth and diversity of every client regardless of socio-economic status, ethnicity and health situation.
Our services are centred on respecting your autonomy, self-determination, and your personal care preferences. We demonstrate sensitivity by listening to, understanding, and respecting your values, needs and beliefs. Our staff abstains from accepting gifts of a monetary or material value, as we believe strongly in maintaining a professional manner at all times.
The client is the focal point of our services. It is vitally important to us that the client receives the proper level of care, and that the assistance we provide is timely and complete.
At Exclusive Care Services, we believe that clients have inalienable rights and obligations. Our Client Charter of Rights was created with the protection of the client’s and caregiver’s rights in mind. All clients are endowed with certain rights and responsibilities, and will be informed of them in writing during the initial free consultation.
We listen to our clients and encourage them to give feedback on our performance. Whether you communicate through our website, telephone or directly in-person, complimentary or not – we want to hear from you. There are no answering services or third party operators; you will always have direct access to us 24 hours a day.
Your personal information, medical care and health history is kept completely confidential and private. All staff and consultants sign confidentiality agreements. Policies and procedures regarding privacy are in compliance with all provincial and federal laws and guidelines. Newsletters are sent out to staff members reminding them of critical issues of ethical standards and client confidentiality.
These are just some of the many ways that we will always put your needs first. After all, your health is our top priority.
"The most significant aspect of our service is to focus on compassion for these in need of care. We are always cognizant that there is a strong correlation between quality of life and the qualityof care we provide." - Gloria Osborne, founder and CEO